Please reach out to support@regelica.com with the order number and description of the order issue. Once we have that information, we will contact the carrier and open a claim if applicable.​

After your order is placed, any order modifications or cancellations must be communicated to support@regelica.com as soon as possible. If your order has been shipped and you have received tracking information via email, we will contact the carrier in an attempt to cancel delivery, but there are no guarantees.

Please check our Return Policy page for details.

When your Regelica.com order arrives, please inspect the package for any damage. It is normal for the shipping package to show some wear. However, if you think a product in your shipment is damaged, please contact us immediately at support@regelica.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged product for inspection. If, after having examined the product, we confirm that it is damaged, we will provide you instructions for returning the damaged product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.​